Continue forms later: How do I assign who gets the email when someone hits save

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    trish.widmer
    Asked on January 29, 2020 at 04:59 PM

    I currently get the email every time someone hits save while filling in their form.  How do I redirect the "Continue filling out this form later:" email to the person completing the form.

    Thanks for the help

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    gerardw
    Answered on January 29, 2020 at 07:57 PM

    We apologize for this inconvenience.

    We have an issue on that option. Currently the form owner is receiving the saved link when user clicks on Save. It should actually be sent to the user's email.

    We already have escalated that as a bug to our developers to fix.

    Let me also escalate your thread so that our developers can also update you once there is a fix on this issue via this thread.

    Meanwhile, I would recommend, that you keep the Continue Later button disabled.

  • Profile Image
    sinan
    Answered on February 17, 2020 at 06:11 AM

    Hi,

    There are two cases for deciding email destination when user clicks Save:

    1) If the user is logged in with a Jotform account, the email is sent to the email address of the account.

    Note that the email address belongs to the user filling the form. If you were trying the Continue Forms Later functionality with the same account you created the form, you might have thought that the email is sent to the owner of the form instead of the user filling the form.

    2) If the user is not logged into any Jotform account, a prompt appears to ask user whether s/he wants to log in or skip logging in step.

    If user logs in with one of the options above, the process in first case is executed.

    If user clicks Skip Create an Account, there will be an input for the user to fill with the email address to send the link, which will be pre-filled (but editable) with the first filled email input in the form if any exists.

    If user enters the email address and clicks Send Link, the link will be sent to user's email.

    Email is not sent to the owner of the form unless
     - form is being filled with the owner's account or
     - owner's email is entered to above input box and Send Link is clicked.

    Please check out these steps and feel free to post to this thread if any problems occur or you encounter any different cases.