I am not receiving emails when a customer submits a form

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    Asked on May 06, 2013 at 03:24 PM

    Hello Jotform

    My email notifications do not appear to be working. I am not receiving emails when a customer submits a form. I have tested this in every way I that I know of, including re-checking all settings on the forms and in my mail server. Can you please advise?

    The current form I'm working on is "FLiP_Before_Photos." (The Jotform URL for the form is below. I did not use the URL of where the form is located on my site because it is on a page that requires a login, but a screenshot is attached.)

    Thank you,


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    Answered on May 06, 2013 at 03:39 PM


    We apologize for the inconvenience that may have caused. Have you tried already checking your email spam/bulk folder? Can you please try to change also your form's notification sender emal address to noreply@jotform.com and see if the said issue still persist or not.

    Please consider checking this article also and apply th method.


    Thank you!

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    Answered on February 15, 2016 at 01:21 PM

    I have changed it to two other Email addresses and they worked but our standard one pdfform@eescc.org doesn't.

    I have access to the Email Security system and can see all Email that are ever sent to that domain and JotForm hasn't sent anything else out for that Email address.  If sent from outside of JotForm then it works as expected.

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    Answered on February 15, 2016 at 03:09 PM


    I have moved your question to separate thread and we will provide you an answer there shortly.