- tamjamsAsked on May 06, 2013 at 03:24 PM
My email notifications do not appear to be working. I am not receiving emails when a customer submits a form. I have tested this in every way I that I know of, including re-checking all settings on the forms and in my mail server. Can you please advise?
The current form I'm working on is "FLiP_Before_Photos." (The Jotform URL for the form is below. I did not use the URL of where the form is located on my site because it is on a page that requires a login, but a screenshot is attached.)
- pinoytechAnswered on May 06, 2013 at 03:39 PM
We apologize for the inconvenience that may have caused. Have you tried already checking your email spam/bulk folder? Can you please try to change also your form's notification sender emal address to firstname.lastname@example.org and see if the said issue still persist or not.
Please consider checking this article also and apply th method.
- TBSConsultantsAnswered on February 15, 2016 at 01:21 PM
I have changed it to two other Email addresses and they worked but our standard one email@example.com doesn't.
I have access to the Email Security system and can see all Email that are ever sent to that domain and JotForm hasn't sent anything else out for that Email address. If sent from outside of JotForm then it works as expected.
- JotForm SupportBJoannaAnswered on February 15, 2016 at 03:09 PM
I have moved your question to separate thread and we will provide you an answer there shortly.