Connecting to Square Issues

  • Profile Image
    PrescottStudioTourCommittee
    Asked on January 30, 2020 at 12:19 AM

    I'm trying to test Square CC processing and I don't have a Square sandbox account, I'm not a developer.

    So, I'm trying to change to Live mode so I can process a small test charge. However, when I change to Live mode and press Continue to save the change, I get disconnected from Square.

    When I press the Connect to Square button, complete my Square log in info & get the "Successfully Logged In" message from Square, Connecting displays for a second and then Connect with Square displays again. This happens repeatedly.

    If I log off Jotform and then log in again, I'm connected to Square but still in Test mode.

    I've logged on directly to Square with no problem.

    Any ideas why I can't stay connected with Square after pressing the Continue button to save a change?

    I am so frustrated!!!!


  • Profile Image
    Vanessa_T
    Answered on January 30, 2020 at 05:13 AM

    It seems like a hard cache issue. Can you please try to follow the steps below in order:

    1. Delete the payment field on your form

    2. Clear your form cache : How-to-Clear-Your-Form-Cache

    3. Clear your browser cache : How-to-clear-web-storage-in-your-browser

    4. Login back in Jotform

    5. Reintegrate Square into your form : How-to-Integrate-Form-with-Square

  • Profile Image
    PrescottStudioTourCommittee
    Answered on January 30, 2020 at 11:19 PM

    It worked!

    Thank you so much.