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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get in contact with someone in billing?

    Asked by wusa9 on May 06, 2013 at 07:30 PM

    We paid a yearly premuim membership, but we are still being billed for a monthly membership. Can you please tell me who to email for help with this?

    Thanks!

    email yearly thanks billed
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    Answered by jeanettebmz on May 06, 2013 at 07:52 PM

    @wusa9

    I can handle this for you.

    I found in our records your original order for the a yearly PREMIUM subscription ($90 a year)  which was purchased back on Nov 19th,2012

    However, on December 17th, you switched from yearly to  Monthly PROFESSIONAL subscription (which is $49.95 a month)

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15671_billing%20payment.png

     

    And this is how it's been since then . According to the system, you or the person who handles this account performed this in your end .

  • Profile Image

    Answered by jeanettebmz on May 06, 2013 at 07:55 PM

    Something else : Switching from yearly premium to monthly professional triggered an automatic prorated charge , that's why you see like a discount on Dec 17th , so the system took what it was already credited and only charged to you $3.33 rather than $49.95

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    Answered by wusa9 on May 09, 2013 at 11:38 PM

    Thank you!