- wusa9Asked on May 06, 2013 at 07:30 PM
We paid a yearly premuim membership, but we are still being billed for a monthly membership. Can you please tell me who to email for help with this?
- jeanettebmzAnswered on May 06, 2013 at 07:52 PM
I can handle this for you.
I found in our records your original order for the a yearly PREMIUM subscription ($90 a year) which was purchased back on Nov 19th,2012
However, on December 17th, you switched from yearly to Monthly PROFESSIONAL subscription (which is $49.95 a month)
And this is how it's been since then . According to the system, you or the person who handles this account performed this in your end .
- jeanettebmzAnswered on May 06, 2013 at 07:55 PM
Something else : Switching from yearly premium to monthly professional triggered an automatic prorated charge , that's why you see like a discount on Dec 17th , so the system took what it was already credited and only charged to you $3.33 rather than $49.95
- wusa9Answered on May 09, 2013 at 11:38 PM