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  • Profile Image

    why is paypal collecting taxes on my payments

    Asked by jacksmobile on May 06, 2013 at 08:49 PM

    I am using paypal to caputre funds on my registration form and they are automatically collecting sales tax from my customers. The problem is that my summer camp program is NOT a taxed item. I've spoken with Paypal and they have said it's a JotForm issue and looks as though they've built the tax into the backend somehow.... is this even possible? If so, how do i get it removed?


    Thanks

    registration form JotForm problem backend
  • Profile Image

    Answered by jeanettebmz on May 06, 2013 at 09:41 PM

    As far as I know, taxes can be configured in a Premier account

    Simply go to your Profile -My Selling Tools- Sales Tax 


     

     

    There , you should be able to delete the taxes

  • Profile Image

    Answered by jeanettebmz on May 06, 2013 at 09:47 PM

    Once you do this. Make sure you delete and rebuild your paypal integration into Jotform. Make sure you get updated credentials (API username and password, and signature)