Prepopulate field app - SHOW ALL button not working on a specific form

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    StPetersFL
    Asked on January 30, 2020 at 11:03 AM

    For a while I was using prepopulate.jotform.io to populate our organizations contact form (to make urls rather than adding email addresses to our site). Unfortunately, the "Show All" button no longer shows all. Even if I fill in the fields it doesn't allow for any options other than what's visible from the start.

    I have been able to just modify old URLs to fit the need, but I miss being able to do it as simply as I could before. 

    This may not be the right place to ask this question, but I figured it was worth a shot.

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    Richie_P
    Answered on January 30, 2020 at 01:25 PM

    To clarify, are you referring to the Generate URL?

    The   https://prepopulate.jotform.io/ doesn't have a show all button but it does generate the URL of the field data you have filled.

    Can you please explain further how does the "Show all" button work in the app?

    Looking forward for your response.

  • Profile Image
    StPetersFL
    Answered on January 30, 2020 at 01:32 PM

    On the contact form I'm using there are several conditional fields, and so a 'show all' button is there to show all statistically possible fields so that fields can be populated that meet specific conditions. That button used to show all fields (like I said), but now clicking the button just removes the button.


    1580409132Screen Shot 2020-01-30 at 1.29

  • Profile Image
    StPetersFL
    Answered on January 30, 2020 at 01:38 PM

    ***UPDATE***

    It seems to only be for the contact form as the 'Show All' button works for other forms with conditional fields.

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    Richie_P
    Answered on January 30, 2020 at 03:12 PM

    I have tested my simple form and fields hidden using conditions are not shown using the "Show all", only fields that was set as hidden.

    Can you please share a form which shows all fields that was conditionally hidden?

    Looking forward for your response.

  • Profile Image
    StPetersFL
    Answered on January 30, 2020 at 04:16 PM

    My communication request form shows all fields. The form extends a *long* way below what is pictured when all fields are shown. 

    1580418993Screen Shot 2020-01-30 at 4.15

    1580419012Screen Shot 2020-01-30 at 4.15

  • Profile Image
    JohnRex
    Answered on January 30, 2020 at 06:46 PM

    I was able to replicate the issue when I cloned your CONTACT FORM. The conditionally hidden fields are not being shown. As far as I know, using the prepopulate apps' SHOW ALL button should show all the fields regardless if they are statistically/conditionally hidden fields.

    15804279082139759 2.png

    Let me escalate this to our backend team for further investigation. We'll let you know on this thread as soon as the issue gets fixed.

    In the meantime, you can disable the SHOW/HIDE field conditions of the form to be able to pre-populate certain fields using the app. Then just enable it back once you've finished generating pre-populated URLs.