Inbox: Tags have disappeared and not saving

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    Asked on January 30, 2020 at 01:48 PM

    The tags that I have on my submitted forms have disappeared...wondering where they've gone and if I can get them back so tracking info is easier. Thank you

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    Answered on January 30, 2020 at 04:29 PM

    We would like to apologize for the inconvenience.

    It looks like the new tags are not saving properly as well. A bug report has been escalated to our developers in order to proceed with further investigation.

    We will get back to you once we have any updates on this.

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    Answered on February 04, 2020 at 03:21 AM

    We're sorry for the inconveniences. The underlying issue is resolved now. Unfortunately it's impossible to recover tags since they were not saved when you tried to.

    If you have further issues please let us know.