Unable to Use Form Templates

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    Kenneth
    Asked on January 30, 2020 at 04:02 PM

    From my account with email info@ke***th***a.org, when I try to use templates to create forms, it doesn't load the template.

    Thanks

    Kenneth

  • Profile Image
    Kevin_G
    Answered on January 30, 2020 at 06:22 PM

    Apologies for the inconveniences caused. 

    Do you experience the issue on our templates page? https://www.jotform.com/form-templates

    If not, please kindly let us know how are you trying to use the template, we will perform some tests on our end in order to replicate the same issue. 

    You may try clearing your browser's cache and see if that helps, if the problem persists, you may also provide us a screenshot of the error, note that attached images via email replies will not reach this thread, but you can upload your images following this guide: How to Post Screenshots to Our Support Forum 

    Looking forward to your response.