The Form does not work in the mobile version

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    Deyiyes
    Asked on January 30, 2020 at 06:42 PM

    Please help.... having scrolling issues.

  • Profile Image
    roneet
    Answered on January 30, 2020 at 09:34 PM

    May we know the website URL so that we can test and guide you further.

    Thanks.

  • Profile Image
    Deyiyes
    Answered on January 30, 2020 at 09:50 PM


    Hello thanks for getting with me... the url is stampedbydj.com/test































    Thank you,



    STAMPED BY DEYIYES JEROME

    Branding & Website Design

    w: www.stampedbydj.com (http://www.stampedbydj.com/)

    e: info@stampedbydj.com (mailto:info@stampedbydj.com)



    Sunday: Closed

    Mon - Fri: 10:00am - 5:00pm



    Saturday: Closed



    The content of this email is confidential and intended for the recipient specified in the message only. It is strictly forbidden to share any part of this message with any third party, without the written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.

























    ...
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    roneet
    Answered on January 30, 2020 at 11:23 PM

    Please turn off the scroller in your iFrame code and the container in which you have pasted the iFrame code:

    15804445501.PNG

    Let us know how it goes.

    Thanks.

  • Profile Image
    Deyiyes
    Answered on January 30, 2020 at 11:50 PM


    Can you explain how to do so? Because they already say no for scrolling































    Thank you,



    STAMPED BY DEYIYES JEROME

    Branding & Website Design

    w: www.stampedbydj.com (http://www.stampedbydj.com/)

    e: info@stampedbydj.com (mailto:info@stampedbydj.com)



    Sunday: Closed

    Mon - Fri: 10:00am - 5:00pm



    Saturday: Closed



    The content of this email is confidential and intended for the recipient specified in the message only. It is strictly forbidden to share any part of this message with any third party, without the written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.

























    ...
  • Profile Image
    VincentJay
    Answered on January 31, 2020 at 04:39 AM

    Hi,

    May we know what scrolling issue are you encountering? 

    Please try re-embedding your form by following this guide:

    Adding-a-Form-to-Your-Wix-Site


  • Profile Image
    Deyiyes
    Answered on January 31, 2020 at 08:50 AM


    Not sure how to explain it... besides the form is scrolling and I don’t want it to... just the page.































    Thank you,



    STAMPED BY DEYIYES JEROME

    Branding & Website Design

    w: www.stampedbydj.com (http://www.stampedbydj.com/)

    e: info@stampedbydj.com (mailto:info@stampedbydj.com)



    Sunday: Closed

    Mon - Fri: 10:00am - 5:00pm



    Saturday: Closed



    The content of this email is confidential and intended for the recipient specified in the message only. It is strictly forbidden to share any part of this message with any third party, without the written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.

























    ...
  • Profile Image
    VincentJay
    Answered on January 31, 2020 at 11:26 AM

    I checked your form using an android phone and I was not able to replicate the issue. The embedded form is scrolling normally. May we know what device are you using so we can try to replicate the issue?

    Also, please check your website and let us know if the issue still persists.

  • Profile Image
    Deyiyes
    Answered on January 31, 2020 at 02:50 PM
    This is the last instructions I got, please explain?
    [image: image.png]
    Thank you,
    STAMPED BY DEYIYES JEROME
    Branding & Website Design
    w: www.stampedbydj.com
    e: info@stampedbydj.com
    Sunday: Closed
    Mon - Fri: 10:00am - 5:00pm
    Saturday: Closed
    The content of this email is confidential and intended for the recipient
    specified in the message only. It is strictly forbidden to share any part
    of this message with any third party, without the written consent of the
    sender. If you received this message by mistake, please reply to this
    message and follow with its deletion, so that we can ensure such a mistake
    does not occur in the future.
    ...
  • Profile Image
    VincentJay
    Answered on January 31, 2020 at 03:59 PM

    Unfortunately, we cannot see the screenshot properly. To share an image or screenshot here in the Support Forum, please follow this guide:

    How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your reply. Thank you.

  • Profile Image
    Deyiyes
    Answered on January 31, 2020 at 04:02 PM

    Not sure how to explain it... besides the form is scrolling and I don’t want it to... just the page. 
     
    please explain attachment...
     
     
    158050454115804445501.png
  • Profile Image
    VincentJay
    Answered on January 31, 2020 at 05:48 PM

    Yes, by default, the form scrolling is disabled. Upon checking your website, the form needs to scroll down because it is a long-form and the website is the one scrolling it down. 

    If you do not want a scrolling form, you can use the Jotform Cards. To switch, please follow this guide: https://www.jotform.com/help/493-How-to-Change-the-Form-Layout

    Here's a sample of Card Form: https://www.jotform.com/form-templates/new-customer-registration-form

    Is that what you're looking for?