Why are my payment methods not connecting to you?

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    Asked on January 30, 2020 at 08:59 PM

    I tried to connect my pay pal with you and it didn't connect I would like to inquire why they are not working. I also used square logged in and it failed to connect is there something I am missing? 

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    Answered on January 31, 2020 at 12:13 AM

    Thank you for writing to Jotform support.

    I have checked your form: https://www.jotform.com/form/200297368342154 and it appears that you that the integration is not yet completed.

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    Please refer to this guide for step by step information: How-to-Integrate-Form-with-Paypal-Pro

    For square, you can refer to this guide: How-to-Integrate-Form-with-Square

    I can see that you have mentioned that you have tried but it's not working. Can you please provide us with some more information on this. What happens when you put in the details and try to connect? Do you get an error message?

    Looking forward to your response.