Unable to change credit card on billing page

  • adelgadillo
    Asked on January 30, 2020 at 9:15 PM

    This is not helpful. Is there a customer service number or chat?

  • BJoanna
    Replied on January 31, 2020 at 3:19 AM

    We do not have phone support. We have chat support, but it is not always available. The best way to reach us is here on the forum or via email at support@jotform.com

    Are you unable to update the credit card on the Billing page? I checked and your account is on the Free plan, so it does not have a possibility to update the credit card. I saw that your account is a sub-user account, of the account weblead, which has a Bronze subscription. If you want to update the credit card, you need to do it on the account weblead