Cannot get new form to load

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    Asked on April 12, 2011 at 04:17 PM

    Created form.  Uploaded, worked okay but didn't like design.

    Deleted old form.  Created new form - the only one in my account.  Only the old form appears on website, even though I completely deleted the page the old form was on and put the new form on a new page with the correct source code. 

    Don't know why I cannot get the new (and still only) form up to website.

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    Answered on April 12, 2011 at 05:57 PM

    Hi mahlin,

    Thank you for bringing this up to our attention. We apologize for the inconvenience this has caused you. 

    There must be some delay in saving the changes you made in our servers. Please try to refresh again after a few minutes. It may also help if you clear the cache of your web browser.

    Please let us know you need further assistance. Thank you for using JotForm!


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    Answered on April 12, 2011 at 06:15 PM


    I got it to load finally, but the final version online has red lettering,

    while the form at Jotform and in Jotform preview has black lettering.
    I want black lettering, not red.  What\'s going on?  How can I get the
    actual form that is displayed at Jotform and previewed there?
  • Profile Image
    Answered on April 12, 2011 at 11:49 PM


    Like what Allan said, we're experiencing some difficulties with our servers. There have been delays when saving forms, the changes do not show up as quickly it used to. Again, we apologize for this inconvenience but rest assured our able developers are working on restoring the service to its optimum condition.

    Hope this clears things out. Thank you for your patience.