What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Special characters such as &, or hebrew/arabic characters will brake google spreadsheet integration.

    Asked by pack292web on May 07, 2013 at 11:07 AM

    I have my forms setup to be integrated with google drive and google spreadsheets.  My forms in my spreadsheet were(past tense) getting updates everytime there was a new submission,  however this has stopped working!!  I'm not getting my new submissions!!!

     

    why???  I need this to work!

     

    -Amy

    Submissions My Forms integrated stopped working
  • Profile Image

    Answered by pack292web on May 07, 2013 at 11:27 AM

    as you can see, it says my form is integrated with google spreadsheets, with a supplied link,  I go to that and it's missing the 2 lastest submissions...

     

  • Profile Image

    Answered by jeanettebmz on May 07, 2013 at 11:54 AM

    The problem is that google spreadsheet integration gets broken when people uses special characters such as &  , I would also think you should avoid the use of () -

     

    Rather than having that label , I would recommend you use the sub-label feature to show  Name Age and other parenting attending

    At a any rate, I am escalating this problem to 2nd level

  • Profile Image
    JotForm Support

    Answered by steve on August 25, 2014 at 08:00 PM

    This has long since been fixed. Please let us know if you still experience an issue, and we apologize for not updating the ticket sooner.

    Kind Regards