Problems with one of my forms not showing a selection

  • marv2701
    Answered on January 31, 2020 01:21 PM


    I have a form where I have conditions set to pick a type of service.  There are 4 options and when you select one the section goes blank and nothing appears in that section.  On Jotform it looks fine.  However, once you go my site and go to click into that area you can see the proper selection was made but only if you highlight that are.  Once you leave that section and go to another the whole questions goes blank as if nothing is typed in.  The section in question is select your visa type and the form is India evisa form.

    Is there a number to call?  I have a feeling that this might be a question where there will be back and forth and I would rather just call and speak to someone regarding resolution.  Thank you.

  • John JotForm Support
    Answered on January 31, 2020 04:17 PM

    If you're referring to this form: 53627096275160, it seems that the issue is with the font-color. It was set to WHITE and since the form fields' background is white also, the input became invisible.

    I suggest changing the font colors into black or something darker. Please try injecting this custom CSS code to your form to make them black:

    .form-dropdown {

        color : black;


    .form-textbox {

        color : black;


    .form-textarea {

        color: black;


    Here's a guide on How-to-Inject-Custom-CSS-Codes.