Can't login and request for pass reset not working

Hello Tim.

I would like to apologize for the inconvenience you are experiencing, I am more than happy to assist you with your inquiry.

Unfortunately, I am unable to find a suspended or blocked account associated with the email you have provided. It is possible that the account has been suspended. If you could kindly provide us with a username or email associated with the account you are referring to we can certainly investigate this further.

Please do get back to us and we will gladly continue to provide support. We look forward to your response!