Suspended account due to Copyright logo

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    Val 
    Asked on January 31, 2020 at 05:38 PM

    Hi,

    Why was my account suspended ?



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    roneet
    Answered on January 31, 2020 at 09:29 PM

    We will review your forms and let you know.

    Thanks.

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    roneet
    Answered on January 31, 2020 at 09:47 PM

    Your account is suspended because the form in your account was flagged as a copyright logo scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2142286 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.

    Thanks

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    Val 
    Answered on February 01, 2020 at 01:56 AM

    I removed the logo from the iPad app, please reactivate my form.


    Thank you

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    jherwin
    Answered on February 01, 2020 at 02:14 AM

    Thank you for your cooperation. I have now activated your account, please refrain from creating such forms or adding any guilty fields to the forms to avoid any further suspensions on your account.

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    nievkjti 
    Answered on February 01, 2020 at 08:37 AM
    20