- vitujaAsked on May 07, 2013 at 01:48 PM
Links to uploaded Google attachments point to jotform instead of Google drive
I'm using Jotform as an google drive app.
My Google spreadsheet and uploaded attachements correctly go to Google drive.
However, I noticed that the links to the uploaded files contained in the spreadsheet link back to Jotform. Is there a way to tell the spreadsheet (actually the form) to poin to the uploaded files contained on Google drive instead?
- moonzkieAnswered on May 07, 2013 at 03:41 PM
Can you please try to remove the current integration that you then reintegrate a new one? I have tried to clone your form and integrated it on Google Drive and was not able to replicate on the said problem.
Please update us if this method fixed the said problem.
- dcstallsAnswered on May 08, 2013 at 08:30 AM
I am having this problem as well.
In addition for every submission, I get a new spreadsheet with all previous plus the latest submission (reported issue). I recreated a new form and still have the same problem with the new form as well.
- MilanovicBAnswered on May 08, 2013 at 08:49 AM
Can you please give us a bit more details about your problem. The incompatibility with Google Doc's can be an issue for a lot of users. Even to "upper-intermediate" level of IT knowledge users, integration of this type can be difficault.
- In order to access, you need to enable the access of "third-party" to the doc's made on/at the Google Drive.
Depending on your form, created, respectfully - as well as on options on your account (accessing of third-party) will affect to the functionality of the form.
Please check, and please provide us more details...
With at most respect,
- dcstallsAnswered on May 08, 2013 at 09:26 AM
I don't understand "enable the access of thrid-party". I am referring to the spreadsheet that that is created. I have enabled Google Drive integration as well as Google Spreadsheets.
I see the uploaded files in Google Drive, but the links for these files in the spreadsheet go to the files stored on Jotform's site (like the original poster).
- vitujaAnswered on May 08, 2013 at 10:15 AM
As suggested by Moonzkie, I removed then reinstated the google drive connection.
I have both google drive and google spreadsheet intergration for the "ethics" form.
When I open the spreadsheet to see where the uploaded file i had attached is located, the link points to http://www.jotform.us/uploads/vituja/30873626827160/233830966082343475/Poison-Oak-Tree-Sculpture_F135A79D.jpg
Instead of showing Jotform links, can the link in the spreadsheet be made to show the files that were uploaded through google drive, since the files are physically there as well?
- JotForm SupportWelvinAnswered on May 08, 2013 at 12:50 PM
Unfortunately, that isn't possible. The links should be coming from the Jotform, not from the Google Drive.
You can however manually do it on the spreadsheet, copy the link from Google Drive then paste it on the Google Spreadsheet row/column.
- vitujaAnswered on May 08, 2013 at 01:40 PM
Could this be an enhacement in future releases? I am evaluating JotForm for your company that is heavy on security. Before we can suggest people within our organization to use JotForm, related files must be accessible internatly.
Having to change the URLs within the spreadsheet manually would defeat the purpose of automating the form for us.
- JotForm SupportWelvinAnswered on May 08, 2013 at 02:20 PM
I suggest you to open a fresh thread requesting such function. Also, why would you need to use the Google Drive Link for that file instead of Jotform?
I found some workarounds here: https://productforums.google.com/d/msg/docs/9hDgKFKPP-I/f50S1DEbWJgJ but it is still manually done.
- vitujaAnswered on May 08, 2013 at 02:31 PM
Maintaining documents within our domain through Google affects security. Allowing our work to be held externally is inadvisable by our IT Security team.
There is two parts to this:
1) Our employees have the perception that the uploaded files are stored on our site. Having them click on the link within the spreadsheet that points externally will raise red flags about privacy. May of our uploaded documents will contain proprietary and sensitive information.
2) Our legal and security teams would only accept Jotforms if the info entered (both spreadsheet and uploaded documents) are stored on our Google cloud.
- JotForm SupportMike_TAnswered on May 08, 2013 at 04:47 PM
If you would like to have a full control of your data you may consider using a JotForm Licensing Solution.
I have forwarded a feature request ticket to our Developers about adding the Google Drive upload links to the Google Spreadsheet. However, I do not know if or when that request will be processed.
We will update this thread if we get any updates on this.
- vitujaAnswered on May 09, 2013 at 09:37 AM
Thanks Mike for the info. I read the offer and the licensing option looks attractive. However, no support? I understand why since we'll own the code.
We have no problem keeping the application in the cloud with Jotform. We just want our internal users to have the ability to view their uploaded files on our domain through google.
Hope the feature request is something you can offer in the near future. You have a fine and intutive system for creating forms that our company of 500+ would live to use over the default google forms.
- JotForm SupportWelvinAnswered on May 09, 2013 at 12:10 PM
We actually offer a support for our Licensing Solutions but through Email because only the Licensing Department can answer questions for that matter, especially those server related questions.
We will keep you inform for any development made into this request.