I have upgraded my account to bronze but nothing changed

  • Raysys
    Asked on February 1, 2020 at 7:15 AM

    Hi, 

    I have upgraded my account to Bronze but when I loggin I notice that I am still on free account as shown on screenshot here attached.

    Would you please help to see what is going wrong

    Thank you

    Ray

    Jotform Thread 2142706 Screenshot
  • Welvin Support Team Lead
    Replied on February 1, 2020 at 9:16 AM

    Hello Ray,

    Our apologies, but you are now on the Bronze plan. It's likely a small delay on the IPN that triggers the upgrade after the payment. Please check again. If you see free, please log out and log back in to see the changes.