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  • Profile Image

    My Forms are not being sent to my email

    Asked by vidalcomm on May 07, 2013 at 03:58 PM

    Hello,

          I had spoken with customer care already and they fixed on of my forms and it is happening again in all my forms. We are not getting any forms sent to the emails I have added. Customer care said it was being blocked and they took the block off and the forms began to come in again. Can you please see if there are blocks on all my forms because we are not receiving any submissions and I can see that there are new submissions.

    My Forms email Emails Submissions block
  • Profile Image

    Answered by moonzkie on May 07, 2013 at 04:49 PM

    Hi,

    None of your emails are in the bouncelist. Can you please try to follow the guide to prevent the not receiving notification emails: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this helps.

    Thank you.

  • Profile Image

    Answered by vidalcomm on May 08, 2013 at 10:34 AM

    I already went through this with customer service before. They did the same things and they found it was on a blocked list and removed it and they started coming through. It was nothing on my side. Again I will explain. When I go to test the email it will not send to the email I have setup, it will send it to a completely different email that I do not want to be sent to. This is happening to all my forms. I have done everything already as it states in all your forms for emails. This was corrected before on your side please look at the information again.

  • Profile Image

    Answered by sidharth_kch on May 08, 2013 at 10:46 AM

    @vidalcomn

    Looks like you clicked on "Test Email" button to test your notification alert. 

    "Test Email" button will always send email to your account's email address and not to the Recipient's email id of your notification. That's how its designed to test the email content.

    You can quickly click on the preview button of your form and submit the data to test the newly added notification.

    Thanks,

    Sidharth