Form field missing submission data

  • rooted_est
    Asked on February 1, 2020 at 9:00 PM

    Hi team, 


    My form inputs quite coming through when I select them on my form.  See it was working on 1.25.20 but stopped working on 2.1.20.  Any ideas why? See snip on this form:  https://form.jotform.com/200247396680155

    Jotform Thread 2143235 Screenshot
  • John Support Team Lead
    Replied on February 2, 2020 at 12:03 AM

    It seems that the issue is that the data on the said field gets cleared. Please try setting the "Clear Hidden Field Values" option the FORM SETTINGS to "Don't Clear", then make a test submission to see if the data are being retained:

    Form field missing submission data Image 10