What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No invite email

    Asked by thomasbu on May 07, 2013 at 07:49 PM

    I added a sub user and never got the email invite, tried different email addresses, waited a long time, no luck.

    email different different email
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    Answered by jeanettebmz on May 07, 2013 at 10:40 PM

    A sub user should have a jotform account already created. Please try to create a free user and add it as your sub -user

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    Answered by thomasbu on May 08, 2013 at 10:03 AM

    I tried creating a free account with the same email but still no invite email.

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    Answered by sidharth_kch on May 08, 2013 at 12:30 PM

    @thomasbu

    Request you to please delete the sub-account you already created and then add it again. Let us know if that solves your issue.

    Thanks,

    Sidharth

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    Answered by thomasbu on May 08, 2013 at 08:44 PM
    I did that several times and still nothing.
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    JotForm Support

    Answered by EltonCris on May 08, 2013 at 11:47 PM

    @thomasbu

    I can't seem to replicate the problem. I just made a test just now and was able to recieved an email invitation. Tried it with both existing and non-existing account.

    May we know the email address you are using on the sub-account so we can check it here?

    Thank you!

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    Answered by thomasbu on May 09, 2013 at 01:26 AM

    Sure,

     

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    Answered by thomasbu on May 09, 2013 at 01:27 AM

    suddenly it works now. thanks