No invite email

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    thomasbu
    Asked on May 07, 2013 at 07:49 PM

    I added a sub user and never got the email invite, tried different email addresses, waited a long time, no luck.

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    jeanettebmz
    Answered on May 07, 2013 at 10:40 PM

    A sub user should have a jotform account already created. Please try to create a free user and add it as your sub -user

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    thomasbu
    Answered on May 08, 2013 at 10:03 AM

    I tried creating a free account with the same email but still no invite email.

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    sidharth_kch
    Answered on May 08, 2013 at 12:30 PM

    @thomasbu

    Request you to please delete the sub-account you already created and then add it again. Let us know if that solves your issue.

    Thanks,

    Sidharth

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    thomasbu
    Answered on May 08, 2013 at 08:44 PM
    I did that several times and still nothing.
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    EltonCris
    Answered on May 08, 2013 at 11:47 PM

    @thomasbu

    I can't seem to replicate the problem. I just made a test just now and was able to recieved an email invitation. Tried it with both existing and non-existing account.

    May we know the email address you are using on the sub-account so we can check it here?

    Thank you!

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    thomasbu
    Answered on May 09, 2013 at 01:26 AM

    Sure,

     

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    thomasbu
    Answered on May 09, 2013 at 01:27 AM

    suddenly it works now. thanks