I am unable to log into my account and my form states it was disabled.

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    Asked on February 03, 2020 at 12:44 AM
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    Answered on February 03, 2020 at 05:01 AM

    This form https://form.jotform.com/200287874733058 is in violation of our terms. You cannot ask for credit card information per our terms.

    As per our terms of use:


    Collecting Sensitive Information. You may not use the Jotform to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    If you require payment authorization, that can be done through one of our many payment processors:


    Second point is you will need to add the following widgets for compliance if you will be asking for SSN and ID#.

    1. Add Terms of use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities.

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    I have activated your account and removed the credit card fields. Please make sure to add the widgets I've mentioned above to avoid your form being flagged.

    Let us know if you have any questions or if you need further assistance.