What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All Forms Disappeared! (Fixed)

    Asked by blackboxtie on May 08, 2013 at 02:10 AM

    Hi, I logged in today to make some change to my form.  After refreshing the page, all of my forms disappeared.  Please fix ASAP! Thank you!!

    Username: blackboxtie

    Page URL:
    http://www.blackboxtie.com/join-us/

    Screenshot
    My Forms refreshing
  • Profile Image
    JotForm Founder

    Answered by aytekin on May 08, 2013 at 02:41 AM

    There is a javascript error in the My Forms page. We are looking into the problem right now. We will get back to you when we have a fix. For now, you can access your forms using the old version of the my forms page:

    http://www.jotform.com/myforms2

     

    Thanks for your patience. 

  • Profile Image

    Answered by blackboxtie on May 08, 2013 at 03:15 AM

    Thank you so much for the prompt reply - my forms are once again visible.

  • Profile Image

    Answered by motionsports on May 08, 2013 at 03:21 AM

    My forms show, but when I try to edit one of them, all the fields have been deleted. How can I get it back. It took a long time to create it.

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 08, 2013 at 03:33 AM

    motionsports: We are recoving 31237023004133 from backups for your now. There was a bug that has caused this on some of the modified forms last night. 

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 08, 2013 at 04:17 AM

    Hi,

    We have found the reason that cause empty forms in a 2 hours time-window.

    Problem has already been fixed and your form reverted back to original version on our backups.

    Sorry again for the problem,

    Kindest Regards,

    Ertuğrul.