What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No extensions allowed

    Asked by terjemk on April 12, 2011 at 06:29 PM

    Hi I just completed my first jot form.

    I opted for the multiple file upload options. In my finnsihed form it will not accept any of the default extensions when i test the form live. I get the following error:

    Upload Error
    docx file extension is not allowed. You can only upload files.

    Please go back and fix this
    This happens nomatter what kind of file I try to upload. You can see the form at http://addictologiakademiet.no/utdanning_pamelding.html
    Thanks
    Terjemk
    Page URL:
    http://addictologiakademiet.no/utdanning_pamelding.html

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 12, 2011 at 07:21 PM

    Hi,

    I cannot seem to replicate your problem. I have successfully uploaded .pdf and .docx files without any problems. This message was displayed in the thank you page after I submitted those information:

    Takk for din søknad. Du vil straks motta en bekreftelse og kopi av din søknad til den e-post adressen du oppga i søknaden.

    Is it possible for you to try submitting your form again and see if problem still persists?

  • Profile Image

    Answered by terjemk on April 13, 2011 at 01:14 AM

    Hi,

    Thank you for your reply! Problem still persist here. I am using a mac and safari, firefox and chrome. When I try to upload a doc, and click choose there is no progressbar indication an upload when wieved in browser. This is working fine in the prewiev.

  • Profile Image

    Answered by terjemk on April 13, 2011 at 01:21 AM

    HI

    Found some duplicate code in the embed code. Removing that fixed the problem.

    Thanks