Can't create account.

  • Profile Image
    Laura Wyche 
    Asked on February 03, 2020 at 01:00 PM

    Hi, my boss assigned me a folder of templates but when I try to sign up it says my user name is good, my email is available and my password is good but then when I hit "create account" it flashed red then goes to green and doesn't create my account...I need to access the shared folder for a meeting this afternoon so am hopeful you can help. 

    Thanks

    Laura

  • Profile Image
    BDAVID
    Answered on February 03, 2020 at 04:24 PM

    Thank you for contacting us. There is no registered account under your email address "l*****@d**s.us". Could you please try using a different browser? Please do the following:

    1) Please go to: https://www.jotform.com/ 

    2) Click on the Sign Up button:

    1580764646signup.png

    3) The click on the Sign up with Email button:

    1580764682withEmail.png

    4) Put your information, including your email address to register an account:

    1580764829createaccount.png

    If the issue persists, please provide us a screenshot of the error: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Also, let us know what Email address and Username you are trying to register.

  • Profile Image
    Laura Wyche 
    Answered on February 04, 2020 at 10:50 AM

    WORKED!!!!! Thanks so much!!!!