Can't create account.

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    Laura Wyche 
    Asked on February 03, 2020 at 01:00 PM

    Hi, my boss assigned me a folder of templates but when I try to sign up it says my user name is good, my email is available and my password is good but then when I hit "create account" it flashed red then goes to green and doesn't create my account...I need to access the shared folder for a meeting this afternoon so am hopeful you can help. 



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    Answered on February 03, 2020 at 04:24 PM

    Thank you for contacting us. There is no registered account under your email address "l*****@d**". Could you please try using a different browser? Please do the following:

    1) Please go to: 

    2) Click on the Sign Up button:


    3) The click on the Sign up with Email button:


    4) Put your information, including your email address to register an account:


    If the issue persists, please provide us a screenshot of the error:

    Also, let us know what Email address and Username you are trying to register.

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    Laura Wyche 
    Answered on February 04, 2020 at 10:50 AM

    WORKED!!!!! Thanks so much!!!!