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  • Profile Image

    Email notificaions STOPPED working (again).

    Asked by stuartcohen on May 08, 2013 at 06:35 AM

    If I change the email adress, it works, but this is TOO big a task.This has happened before. Can you please see if it is my @resortforaday.com address that is blocked or marked as spam? It is not spam, I need this to work please sales@resortforday.com. ALL of my forms use this and I am in big trouble without this working, many thanks.

    Page URL:
    http://www.jamaicaforaday.com/Buy_Sunset_Beach_Resort.html

    email stopped working My Forms thanks
  • Profile Image

    Answered by sidharth_kch on May 08, 2013 at 07:48 AM

    @stuartcohen

    I checked your form's (Form ID 10354501139) notification setup and don't see any issue there. I don't see that sales@resortforaday.com email id is not configured in notification.

    I also checked our email server log and see that emails are getting delivered to your inbox. Your this form has received 2 submissions and I see both the emails are delivered. Here is the email server log for your reference:

    /var/log/jotform/amazonSES.log:[08/May/2013:06:25:39 -0400] 31266974357969 AmazonSES Sent email to 99stuart@optonline.net - MessageID:0000013e83acca24-d751a7e4-d1f8-4d92-be10-2b4f57dec5bc-000000 - RequestId:a10d9ee2-b7c9-11e2-bd15-03c15ca00025

    /var/log/jotform/amazonSES.log:[08/May/2013:06:29:20 -0400] 30204410153939 AmazonSES Sent email to 99stuart@optonline.net - MessageID:0000013e83b028f8-22244822-5d91-44e8-ad21-1cc22e9b31cf-000000 - RequestId:24b75f19-b7ca-11e2-986e-b92fc5d6d344

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.

    Thanks,

    Sidharth

  • Profile Image

    Answered by stuartcohen on May 08, 2013 at 11:04 AM
    Thank you but no notifications are coming through at all to my @resortforaday address
    Only to my @optonline address
    What to do?
    Thank you
    Stuart
    Sent from my iPhone
  • Profile Image

    Answered by sidharth_kch on May 08, 2013 at 11:17 AM

    @stuartcohen

    Upon checking your account, i found that your email id "sales@resortforaday.com" is in our bounce list (reason mentioned below). 

    Result: 

    sales@resortforaday.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013e7f5062e7-8564ee1f-83c8-40=

    b2-bc4c-203df96a21e1-000000@amazonses.com> sender rejected. IB504'

    I have removed this email address from the bounce list but please check if this email id is correct as the bounce reason says Unknown address. If the email id is correct then you should start receiving your submission emails.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

  • Profile Image

    Answered by stuartcohen on May 08, 2013 at 11:28 AM
    Thank you!!
    Yes, this was the problem before
    Why do you suppose it ended up back in the bounce list?
    Stuart
    Sent from my iPhone
  • Profile Image

    Answered by pinoytech on May 08, 2013 at 11:49 AM

    Hi Stuart,

    To prevent this from happening again, we recommend users to use noreply@jotform.com as form's notification Sender E-mail address.

    Please take a look at this article for more detailed information.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, do let us know.

    Thank you!