- stuartcohenAsked on May 08, 2013 at 06:35 AM
If I change the email adress, it works, but this is TOO big a task.This has happened before. Can you please see if it is my @resortforaday.com address that is blocked or marked as spam? It is not spam, I need this to work please email@example.com. ALL of my forms use this and I am in big trouble without this working, many thanks.
- sidharth_kchAnswered on May 08, 2013 at 07:48 AM
I checked your form's (Form ID 10354501139) notification setup and don't see any issue there. I don't see that firstname.lastname@example.org email id is not configured in notification.
I also checked our email server log and see that emails are getting delivered to your inbox. Your this form has received 2 submissions and I see both the emails are delivered. Here is the email server log for your reference:
/var/log/jotform/amazonSES.log:[08/May/2013:06:25:39 -0400] 31266974357969 AmazonSES Sent email to email@example.com - MessageID:0000013e83acca24-d751a7e4-d1f8-4d92-be10-2b4f57dec5bc-000000 - RequestId:a10d9ee2-b7c9-11e2-bd15-03c15ca00025
/var/log/jotform/amazonSES.log:[08/May/2013:06:29:20 -0400] 30204410153939 AmazonSES Sent email to firstname.lastname@example.org - MessageID:0000013e83b028f8-22244822-5d91-44e8-ad21-1cc22e9b31cf-000000 - RequestId:24b75f19-b7ca-11e2-986e-b92fc5d6d344
Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.
- stuartcohenAnswered on May 08, 2013 at 11:04 AMThank you but no notifications are coming through at all to my @resortforaday address
Only to my @optonline address
What to do?
Sent from my iPhone
- sidharth_kchAnswered on May 08, 2013 at 11:17 AM
Upon checking your account, i found that your email id "email@example.com" is in our bounce list (reason mentioned below).
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013e7f5062e7-8564ee1f-83c8-40=
email@example.com> sender rejected. IB504'
I have removed this email address from the bounce list but please check if this email id is correct as the bounce reason says Unknown address. If the email id is correct then you should start receiving your submission emails.
Should you have any questions please feel free to contact us.
- stuartcohenAnswered on May 08, 2013 at 11:28 AMThank you!!
Yes, this was the problem before
Why do you suppose it ended up back in the bounce list?
Sent from my iPhone
- pinoytechAnswered on May 08, 2013 at 11:49 AM
To prevent this from happening again, we recommend users to use firstname.lastname@example.org as form's notification Sender E-mail address.
Please take a look at this article for more detailed information.
If you need further assistance, do let us know.