What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account going to be disabled?

    Asked by EmilyKyriakides on May 08, 2013 at 06:43 AM

    Hi,

    I downgraded my account to a standard free account a few months back, while we were receiving no applications. I have since created a new form, tested it once or twice, and plan to receive 50 or so applications next month. But so far there has been no activity.

    However I received an email today from jotform stating that we had reached the limit on our account and it would be disabled.
    Please can you tell me why we have received this, and confirm the status of our account?

    Thanks

    Emily

    Screenshot
    new form JotForm email status
  • Profile Image

    Answered by sidharth_kch on May 08, 2013 at 07:02 AM

    @EmilyKyriakides

    Your account is "OVERLIMIT" as you have used 2.12 GB of upload space. Free accounts have 100 MB space limit. 

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth