Why is my account going to be disabled?

  • Profile Image
    EmilyKyriakides
    Asked on May 08, 2013 at 06:43 AM

    Hi,

    I downgraded my account to a standard free account a few months back, while we were receiving no applications. I have since created a new form, tested it once or twice, and plan to receive 50 or so applications next month. But so far there has been no activity.

    However I received an email today from jotform stating that we had reached the limit on our account and it would be disabled.
    Please can you tell me why we have received this, and confirm the status of our account?

    Thanks

    Emily

  • Profile Image
    sidharth_kch
    Answered on May 08, 2013 at 07:02 AM

    @EmilyKyriakides

    Your account is "OVERLIMIT" as you have used 2.12 GB of upload space. Free accounts have 100 MB space limit. 

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth