I do not reach the limit for FREE plan yet, but my form is blocked requiring upgrade

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    montacon
    Asked on February 03, 2020 at 06:05 PM

    Boa noite não atingir os parâmetro da conta grátis, porem meu formulário esta bloqueado exigindo upgrade, aguardo resposta 

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    jherwin
    Answered on February 03, 2020 at 10:33 PM

    We are sorry for the inconvenience this may have caused. I checked your account and it's in good standing, your form also works as expected on my end.

    Can you please check and confirm it on your end?

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    montacon
    Answered on February 04, 2020 at 06:29 AM

    ok voltou a funcionar, gostaria de saber como evitar esse tipo de erro ?

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    gerardw
    Answered on February 04, 2020 at 07:33 AM

    You can try clearing the form cache if a similar occurs in future, where you are within limits and the over quota message shows.

    Here's a related link that would be helpful: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache