My account is supposedly a paid account

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    aadlawan
    Asked on February 04, 2020 at 01:21 AM

    Hi,

    My account is supposedly a paid account, under @dbis.edu.hk, can you please help? thanks!


    Anthea

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    ashwin_d
    Answered on February 04, 2020 at 04:54 AM

    I did check your account and found that user "dbis" has added you as sub-user account. Please note that sub-user accounts cannot share limits of master account. Form needs to be built in master account and then shared with sub-users. If you add form in your account, the limits of free account will be applied. 

    Hope this helps.

    Do get back to us if you have any questions.