What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrading Account

    Asked by eschwartz on April 12, 2011 at 09:41 PM

    Hello, I would like to upgrade to the $9.95 monthly plan to receive 1,000 monthly form submissions, however, my account shows that I have ths plan but am only allowed 100 form submissions left.  I think that something is wrong.  I believe that I have the free account and I would like to upgrade to the $9.95 plan but it wont allow me to do this.  It wants me to upgrade to the $49.95 monthly plan.  But if I have the $9.95 plan now, how come it shows that I have 100 available submissions left and not 1,000?  I believe that there is some sort of a mistake.  Can you please fix this for me?  Thank you.  My email address is info@bestoptionenergy.com

    Page URL:
    www.bestoptionenergy.com

  • Profile Image
    JotForm Support

    Answered by liyam on April 12, 2011 at 10:21 PM

    Hello,

    I have checked your account and saw that at the moment, you have 383 of 1000 submissions used. 

    If you are still seeing only up to 100 submissions max, please do logout and login again.  You may need to refresh your browser's cache to be able to view properly your account status.

    If you have any other concerns or inquiries, please do let us know.

    Thanks!

  • Profile Image

    Answered by eschwartz on April 12, 2011 at 10:27 PM

    I have logged out, cleared my internet cache, and logged back in.  I still only see 100 form submissions being allowed.  You mentioned that I have used 383 out of 1,000 submissions.  That is impossible.  I only have a few forms and all of them combined have received 30 submissions this month.  Are you accessing the correct account?  The email is info@bestoptionenergy.com.  Please look into this once again.  Also, why does it show my name as eschwartz on this forum?  Is it possible that my account got mixed up with someone else?  Thank you.

  • Profile Image

    Answered by eschwartz on April 12, 2011 at 10:29 PM

    Also, why does it show my name as eschwartz on this forum?  Is it possible that my account got mixed up with someone else?  Thank you.

  • Profile Image

    Answered by eschwartz on April 12, 2011 at 10:30 PM

    eschwartz here.  not sure why i am included on this thread.  please let me know.  thanks.

  • Profile Image

    Answered by eschwartz on April 12, 2011 at 11:06 PM

    who is eschwartz? are you with tech support? When I enter a post on this board, it shows my name is eschwartz.  What is going on here?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 12, 2011 at 11:24 PM

    Hi,

    Apologies to both eschwartz and 10lblobster (the original poster who is not the real eschwartz). This seems like a glitch within our login system, that got your accounts mixed up.

    @10lblobster

    Please logout and clear your cache by pressing shift, ctrl, and delete keys at the same time. Refresh your browser, log in again and see if you're still having problems.

    Anyway, I have created and submitted a report ticket for this issue. We will notify you of updates in this thread.

    We're sorry for the inconvenience. Thank you for your patience.

  • Profile Image

    Answered by eschwartz on April 12, 2011 at 11:59 PM

    test post

  • Profile Image

    Answered by eschwartz on April 13, 2011 at 12:00 AM

    its still showing my posts as coming from eschwartz.  When will you resolve the accounts getting tangled together?

  • Profile Image

    Answered by allanftd on April 13, 2011 at 02:34 AM

    Hi eschwartz/10lblobster,

    Unfortunately we can't commit on a specific lead time. But usually you will get a response within 24-48 hours. Rest assured that your issues are being taken care of. Our apologies again for the trouble.

    JOTFORM SUPPORT

  • Profile Image

    Answered by eschwartz on April 13, 2011 at 10:24 AM

    I only have 40 more submissions allowed on my account and it wont let me upgrade to the $9.95 plan because it says that I already have the $9.95 plan.  If I upgrade to the $49.95 plan and this issue gets resolved, can I downgrade to the $9.95 plan afterwards?  I am concerned about going over my limit on the form submissions.

  • Profile Image

    Answered by eschwartz on April 13, 2011 at 10:46 AM

    Can you please EXPEDITE this service issue?  I only have 40 submissions remaining and I receive submissions each hour.  I cannot upgrade to the $9.95 account because the system is showing that I already have that account even though I really do not.  My account was mixed up with someone else.  Please expedite this.

  • Profile Image

    Answered by eschwartz on April 13, 2011 at 12:36 PM

    ?

  • Profile Image

    Answered by eschwartz on April 13, 2011 at 03:00 PM

    what is the status of the ticket?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 14, 2011 at 02:03 AM

    Hi,

    This issue has been submitted as a bug report, our devs will take a look into it once they are available. Again, I apologize for the inconvenience.

    I would not advise upgrading to Professional, knowing that eschwartz's and your accounts are mixed up, there is a possibility that his account will be the one upgraded and not yours. Please refrain from doing so until we got this fixed to avoid further complications down the road.

    We ask for your patience. Our team will notify you of any updates regarding this matter so please stay tuned to this thread.

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 18, 2011 at 08:25 AM

    If you have multiple accounts please use different browsers to access each account. For example, if you use Internet Explorer for A account, use Google Chrome or Firefox to use B account. JotForm uses both cookies and sessions. So, only clearing cookies may not fully logout of an account.