What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my customers are not being redirected to payment page and some are getting by with out paying

    Asked by AutomotiveRepaironline on April 12, 2011 at 09:42 PM

    Is there a problem with Jot at this time? All of a sudden custumers are getting the redirect withe out paying?

    Help, Leon

    Too what is going on with the programmers about my last post on Product ID not showing up

    Leon Davidian

    www.autohelprepair.com

    Screenshot
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    JotForm Support

    Answered by liyam on April 12, 2011 at 10:41 PM

    Hello Leon,

    This happens when someone fills up your form without placing an order for an item that you are selling.  When none is selected, it goes directly to your thank you page and not to your payment gateway. 

    To be able to fix this, you will need to set your payment field as a required field.  This way, everyone will be forced to select something before being able to proceed.

    Hope this helps.

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    Answered by AutomotiveRepaironline on April 12, 2011 at 10:46 PM

    thank you for your response. All fields have a red star please i am so busy that all orders are not completed, Leon

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    JotForm Support

    Answered by liyam on April 12, 2011 at 10:51 PM

    Hold on, I have tested your form and found out that something is wrong indeed.

    I will submit a ticket and let our development team look into this.

    Thank you for your patience.

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    Answered by AutomotiveRepaironline on April 12, 2011 at 10:54 PM

    Thank you. how long will this take i am going to have to shut the site down to confusing t=to me and custumers, Leon

     

    Also the product ID is not showing on C.C.

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    Answered by allanftd on April 13, 2011 at 02:02 AM

    Hi Leon,

    Unfortunately we can't commit on a lead time. But usually you will get a response within 24-48 hours. Rest assured that your issues are being taken care of. Our apologies again for the inconvenience.

    JOTFORM SUPPORT