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  • Profile Image

    Access Denied error in file download

    Asked by arsenylibon on May 08, 2013 at 12:07 PM

    Hello,

     

    A few of the files that people are uploading via the jotform are coming up with the following error upon retrieval:

     

    http://s3.amazonaws.com/jufs/arsenylibon/30020978895159/233824952532439200/EGGnBACON_12x12_ricardo_chucky.tif

     

     

    How can we fix this issue ?

     

    Thanks

    Page URL:
    http://www.bottleneckgallery.com/pages/giclee-printing

    Screenshot
    items JotForm thanks hello
  • Profile Image

    Answered by sidharth_kch on May 08, 2013 at 01:08 PM

    @arsenylibon

    It seems the file was not uploaded completely or there must be some interruption while uploading this file. I am forwarding your issue to our development team. As soon as there are any updates on this, you will get the notification via this thread.

    Thanks,

    Sidharth