Input of Dash ("-")

  • Profile Image
    Asked on February 04, 2020 at 04:00 PM

    If a user inputs a dash or dashes in a required field, the error "Field Is Required" displays, even when the input is valid. Why is that and how do you allow input of both numbers and dashes without triggering the Required Field error?

  • Profile Image
    Answered on February 04, 2020 at 06:11 PM

    Hi @knightr!

    I would like to apologize for the inconvenience you are experiencing.

    I have checked our records and it seems that there are no forms associated with your account. However, if you could kindly provide us with the URL of the form in question, we certainly can take a closer look at this for you.

    Additionally, some fields have the ability to validate the data that is inputted and if this validation is on no other symbols or characters will be allowed other than those that fit the format.

    We will wait for your response to proceed.