Is it possible create a trigger that sends them a follow-up customized email that encourages them to complete a positive review online?

Hi — We use ZenDesk to manage our call center and send out customer satisfaction surveys. When users respond by saying that they’ve had a positive customer experience, we would like to create a trigger that sends them a follow-up customized (HIPPA compliant) email that encourages them to complete a positive review online.

Note: ZenDesk has Zapier intervention.

Would we be able to accomplish this with JotForm?

Thank you for contacting us!

You can achieve your needs by using Jotform.

To send a follow-up email or autoresponder based on your user response, please refer to this guide: How-to-Send-Email-Based-on-User-s-Answer

We also have lots of integration including zapier, please check this article for more information: https://www.jotform.com/blog/zapier-integration/

You can also check out our Integration list here: https://www.jotform.com/integrations/