Is it possible create a trigger that sends them a follow-up customized email that encourages them to complete a positive review online?

  • Profile Image
    Jay Brown 
    Asked on February 04, 2020 at 07:40 PM

    Hi — We use ZenDesk to manage our call center and send out customer satisfaction surveys. When users respond by saying that they’ve had a positive customer experience, we would like to create a trigger that sends them a follow-up customized (HIPPA compliant) email that encourages them to complete a positive review online.


    Note: ZenDesk has Zapier intervention.

    Would we be able to accomplish this with Jotform?


  • Profile Image
    jherwin
    Answered on February 04, 2020 at 09:34 PM

    Thank you for contacting us!

    You can achieve your needs by using Jotform.

    To send a follow-up email or autoresponder based on your user response, please refer to this guide: How-to-Send-Email-Based-on-User-s-Answer

    We also have lots of integration including zapier, please check this article for more information: https://www.jotform.com/blog/zapier-integration/

    You can also check out our Integration list here: https://www.jotform.com/integrations/