What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I have my account unlocked please

    Asked by Jason Alllison on May 08, 2013 at 03:27 PM

    I put the wrong password in a few times.

     

    Thanks

     

    Jason

    thanks
  • Profile Image

    Answered by sidharth_kch on May 08, 2013 at 03:35 PM

    @Jason Alllison

    I deeply apologize for this inconvenience. Your account was auto suspended by our anti-phishing system.

    Your form "Title Me" is suspected to be used for phishing as it asking for user's site password. FYI, JotForm forms cannot be used for authentication and is against our Terms of Use. Why do you need to ask for your user's password?

    For now your account will remain suspended. If you want it to be reactivated, this form needs to be deleted. Please let us know, we will delete this form and re-activate your account.

    Thanks,

    Sidharth

  • Profile Image

    Answered by Jason Alllison on May 08, 2013 at 03:40 PM
    Hi,

    Thanks for the email. Yes you can delete the form, it was going to be used to protect other forms so only my internal company staff can access via my website.

    I didn’t realise this was against your terms of use, sorry.

    Jason



  • Profile Image

    Answered by sidharth_kch on May 08, 2013 at 03:45 PM

    Hi Jason,

    I have deleted this form and activated your account.

    Please let us know if you need further assistance.

    Thanks,

    Sidharth