Form Analytics: Wrong Visitor IP address is recorded

  • Profile Image
    oussmok
    Asked on February 05, 2020 at 10:46 AM

    Hello , i receive visits from different countries but in form analytics ,there are just serval ip ranges repeats , look the secreenshot , also i tried to visit the form using my ip without any vpn but it gaves me same ip ,when i tracked that ip's i found it belong to Google .

    Please give me a solution for that ,thank's

    Screenshot
  • Profile Image
    BJoanna
    Answered on February 05, 2020 at 11:51 AM

    I tested the issue you reported and I was able to replicate it with one of your forms and with the forms on my account. 

    I will report this issue to our developers. We will inform you via this thread once this issue is resolved. 

    Please note that you can find the IP addresses of completed submissions on the submission page. 

    How to Find the IP Addresses of Form Respondents

  • Profile Image
    BJoanna
    Answered on June 15, 2020 at 09:59 AM

    This issue is now resolved. Form Analytics is not properly recording the IP addresses. Please check it again. 

    Feel free to contact us if you have any other issues or questions.