I cant Login and form not working

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    dennys 
    Asked on February 05, 2020 at 01:04 PM
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    FelipeSantana
    Answered on February 05, 2020 at 01:50 PM

    Hello Dennys!

    I would like to apologize for the inconvenience that you are experiencing.

    It seems that your account has been suspended for copyright infringement in your  Monster Dragons Clan form. JotFrom does not allow the usage of copyrighted logos or names unless the account is directly associated with the brand. This specific form was suspended due to the display of the PUBG logo on your form.

    To have your account re-activated you will need to agree to our Terms of Use and allow us to delete the offending sections or the entire form. We will wait for your response to proceed.

    Additionally, if you would like to display copyrighted logos such as this on your forms, you will need to do the following:

    1) Change your account email to a corporate one that matches the brand of whose logo is being displayed

    2) Send proof of affiliation with the brand to our Reviewers team at reviwers@jotform.com for approval

    Once you are approved you will be able to display such logos on your forms.

    Please do let us know how you wish to proceed so that we may make the changes for you. We look forward to your response!

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    dennys 
    Answered on February 06, 2020 at 03:50 PM
    Yes please delete the logo an re enable my account
    Thanks
    ...
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    FelipeSantana
    Answered on February 06, 2020 at 04:03 PM

    Hi Dennys!

    I have gone ahead and removed the logo that was in violation of our terms of use from your form and I am happy to inform you that your account has been re-activated. You may now access your account without any issue.

    Please note that it is only the PUBG logo that was in violation. You are more than welcome to display the schedule for your tournament on your form, it is only the logo that needs to be removed. If you wish you can add the same image once again with the logo cropped out, just make sure that there are no images displaying any copyrighted names or logos. 

    Feel free to reach out if you have any further questions or concerns, we are always happy to help