What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why haven't subusers created received email invites to sign up?

    Asked by laurielivezi on May 08, 2013 at 08:46 PM

    3 subusers created by username laurielivezi

    joel@livezi.com.au

    josh@livezi.com.au

    shannon@livezi.com.au

     

    but none have received welcome emails to login.

    Page URL:
    http://www.jotform.com/myaccount/#users

    email subusers Emails
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 08, 2013 at 11:54 PM

    Hi,

    Due to some automated spam filters, some may ended up to your apam folder. Did you check everything on your spam/bulk folders if it's not there? I would also suggest to check your spam filters, maybe they are filtering messages coming from JotForm. Try to white list noreply@jotform.com email and see if that makes difference.

    I am not able to replicate it somehow, tried it with both existing and non-existing account.

    Thanks!