Clicking Add to PDF is not working

  • Marcon_Ryan
    Asked on February 5, 2020 at 6:44 PM

    https://www.jotform.com/build/200337280794052


    1580946246Capture Screenshot 10

    When I clicked the Green Plus symbol last night it was letting me map out a field.   Now it is not working.  

    Jotform Thread 2149892 Screenshot
    Page URL: https://www.jotform.com/build/200337280794052
  • jonathan
    Replied on February 5, 2020 at 8:46 PM

    We apologize for the inconvenience caused. I checked this on your Form Builder and I was able to see the issue as well.

    What I suggest for now is to refresh first the PDF connection by redoing the PDF upload steps.

    1. Remove the PDF

    1580953564zzz 2020 02 06 09 Screenshot 10

    2. Upload again the new PDF and redo the field mapping and connection steps. That is, test the adding and removing of fields between the form and the original PDF.

    Let us know how it goes.

  • Marcon_Ryan
    Replied on February 6, 2020 at 6:10 PM

    Thank you, I'll keep this in mind if it happens again.   Randomly it started working this morning.

    Is it possible to have a conflict if I have this open at home or at work?

    I'm pitching this idea to management next week so I will be getting a paid subscription shortly, if all goes well.


    Cheers,

    Ryan

  • jonathan
    Replied on February 6, 2020 at 7:17 PM

    Hi Ryan,

    Is it possible to have a conflict if I have this open at home or at work?

    These are online forms, so as long as there is no network related issue on your home or work locations, it should function the same. 

    Contact us anytime should you encounter any difficulty. Our form support is available 24/7 so we will be able to provide you assistance anytime.