Purchase Order Field: Wrong amounts in submission data when Special Pricing and Shipping used

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    JoyLabz
    Asked on February 05, 2020 at 06:55 PM

    Hello,

    Please refer to the screenshot below. The email shows the shipping costs estimated at $45, but the downloadable pdf, when clicked open, shows the shipping as $10. This has caused many pricing discrepancies with customer purchase orders. Can you please let me know why this is happening and how I can resolve it from continuing?

    Thank you so much,

    Mariel

    Screenshot
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    VincentJay
    Answered on February 05, 2020 at 09:22 PM

    I am assuming that you're referring to this form: https://www.jotform.com/form/72677641112152

    I checked the form and the calculation is correct.

    1580955279mdttuj.png

    In the PDF document/editor, it is showing $10 only. The incorrect Total price.

    1580955704nvcmt.png

    I also cloned your form and I was able to replicate the issue.

    Let me investigate it further and I will forward it to our developer if needed.

    Thank you.

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    JoyLabz
    Answered on February 06, 2020 at 04:58 PM

    Thank you for your support. We look forward to receiving more information from you once you investigate further.

    Cheers,

    Mariel

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    Mike
    Answered on February 06, 2020 at 06:38 PM

    We would like to apologize for the inconvenience.

    The issue seems to be happening when a 'Special Pricing Per Quantity' option is used. A bug report ticket has been attached to this support thread and escalated to our developers.

    We will get back to you when we have any updates on this.

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    JoyLabz
    Answered on February 07, 2020 at 06:18 PM

    Great! Thank you for keeping us posted. Have a great weekend!

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    Mariel 
    Answered on February 24, 2020 at 01:29 PM

    Has there been any updates with this?

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    SebastianVanH
    Answered on February 24, 2020 at 02:44 PM

    Hi Mariel, there have been no updates from our developers on this topic as of now. I will be sending them a notification so that they can try to provide you with a speedy resolution of the issue.

    We apologize for any inconvenience that this may be causing and assure you we will try to keep you updated throughout the process as our developers continue to work through this. 

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    JoyLabz
    Answered on February 26, 2020 at 02:05 PM

    Thank you for notifying the developers again about this topic. We would like to get this resolved as soon as possible as it is affecting our customer purchases. 

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    SebastianVanH
    Answered on February 26, 2020 at 02:20 PM

    Hi again @JoyLabz!

    We understand that this is a pressing matter that needs to be resolved quickly. Rest assured our development team has made sure to escalate this issue so that it can be worked on more efficiently.

    Please continue to keep an eye on this thread for incoming updates regarding this topic. We apologize for any inconvenicne that this may be causing. 


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    JoyLabz
    Answered on March 11, 2020 at 06:27 PM

    Checking in again about this inquiry. Has any headway been made in the last two weeks?

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    Mike
    Answered on March 11, 2020 at 07:37 PM

    Sorry, there are no updates as of this time. I will send a follow up message to the assigned team.