Account suspended due to collection of bank details

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    Emily Coatham 
    Asked on February 06, 2020 at 05:52 AM

    Hello, 

    A while back I contacted you several times, as your system locked us out due to a worry about us being a robot. 

    We are not a bot we are a small charity. We love using your service and really want to continue using it. 

    I would really appreciate someone coming back to us. 

    Kind regards,


    Emily 

  • Profile Image
    roneet
    Answered on February 06, 2020 at 06:11 AM

    Unfortunately, you cannot use a textbox to collect the credit card information/bank details as it is against our terms. Your Form 91552052455353 was suspended due to the collection of the account number

    You may use any of our payment integrations in your Form:

    Guide: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    If you would like, we can remove the offending fields and activate your account.

    Let us know if you have further questions.

    Thanks.

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    Plus_London
    Answered on February 06, 2020 at 06:50 AM
    Yes please.
    Emily
    ---
    *Emily Coatham*
    London Plus Coordinator
    07752 653010 | 020 7125 0151
    *London Plus champions London’s civil society through insight, influence
    and powerful connections.*
    *
    *

    ...
  • Profile Image
    roneet
    Answered on February 06, 2020 at 06:58 AM

    Upon verifying, we will activate your account. We will get back to you in some time.

    Thanks.

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    roneet
    Answered on February 07, 2020 at 12:41 PM

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above. Since you are having 28 submissions so once we delete the fields the submissions would also be deleted.

    Do let us know we will activate your account.

    Thanks.

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    Plus_London
    Answered on February 10, 2020 at 04:50 AM
    Hello,
    Yes I agree to this.
    Emily
    ---
    *Emily Coatham*
    London Plus Coordinator
    07752 653010 | 020 7125 0151
    *London Plus champions London’s civil society through insight, influence
    and powerful connections.*
    *
    *

    ...
  • Profile Image
    roneet
    Answered on February 10, 2020 at 06:25 AM

    We have deleted the offending fields and activated your account. Do let us know if you have further questions.

    Thanks.