What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i don't need ssl submissions - how can i turn them off? thanks

    Asked by praceta on May 09, 2013 at 05:44 AM

    Dear praceta,

    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=praceta

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

    Submissions ssl submissions thanks JotForm www
  • Profile Image

    Answered by sidharth_kch on May 09, 2013 at 06:33 AM

    @praceta

    Please follow these steps to stop accepting secure submissions:

    1. Open your form in Form Builder

    2. Click on Setup & Embed > Embed Form

    3. Select your embed method and untick Secure Form.

    4. Get the updated embed script to embed your form on your website.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

  • Profile Image

    Answered by praceta on May 09, 2013 at 12:33 PM

    Thanks Sidharth, i did that but the form is still disabled :( what can i do now?

    thanks

    i forgot to say that i am using it in google sites.

  • Profile Image

    Answered by sidharth_kch on May 09, 2013 at 12:56 PM

    @praceta

    Your account is OVERLIMT as your have received 16 secure submissions. That's the reason your forms are disabled now. Free account can receive only 10 secure submissions.

    You will have to upgrade your account. FYI, submission counters are reset to "0" on start of every month.

    Let us know if you need further assistance.

    Thanks,

    Sidharth