Form Submission

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    trfireprevention
    Asked on February 06, 2020 at 01:44 PM

    When a form is filled out and submitted, the form is coming over with no information on it

    Screenshot
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    KrisLei
    Answered on February 06, 2020 at 03:12 PM

    Hi,

    I have checked your form and the submissions on it and the Original PDF is filled out with information. Are you referring to the PDF attachments on the email notifications that you received? Kindly try to recreate your email notification, let's see if you would be able to receive the notification with the filled out PDF form. 

    I also cloned your form and I was able to receive the email submission with filled out PDF attachment on it. 

    1581018773PDF attachment.jpg


    Let us know if the issue still persists.

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    trfireprevention
    Answered on February 07, 2020 at 08:05 AM

    Every time the form comes over and I click on the PDF version that is attached to the email, the form is blank.

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    Jimmy_D
    Answered on February 07, 2020 at 10:18 AM

    Hello, 

    Our apologies for the inconvenience. I submitted 2 test form (a cloned form and the original) and the submission page I downloaded shows all the information.

    1581088335pdf-submission.png

    Please check your email for the notification and let us know if you receive it blank. The test submission was deleted.

    Try deleting the email NOTIFICATION and AUTORESPONDER and add new ones back, see if it helps. 

    How-to-set-up-email-notification

    How-To-Delete-Autoresponder