My account and forms are locked at present

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    Asked on February 06, 2020 at 07:25 PM

    Please help urgently.

    my name is Warren 

    thank you

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    Answered on February 06, 2020 at 09:06 PM

    It seems that your account is suspended and that is why you are facing difficulty in logging in.

    The suspension is due to the form "200332048943853 - Rideshare", which has used a logo and the form was flagged under copyright logo phishing.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Share with us a document that will prove that you're authorized to use the said logo.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Thread #2151899 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logo and lift the suspension on your account.