What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I chat with Customer service?

    Asked by pt952ns on May 09, 2013 at 12:07 PM
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    Answered by sidharth_kch on May 09, 2013 at 12:50 PM


    We do provide chat support.  however, it is activated according to the number of support agents available .

    If you need any assistance we are here 24/7 through the forum.  



  • Profile Image

    Answered by pt952ns on May 09, 2013 at 01:10 PM
    I need to chat with a person before deciding to purchase to determine if the functionality/safety of the databank jotform uses will be sufficient to satisfy State of Florida requirements.
    Natasha Serra
    Natasha Serra
    Statewide Mobility Manager
    Florida Commission for the Transportation Disadvantaged
    605 Suwannee Street, MS 49
    Tallahassee, FL 32399-0450
    Direct Line (772) 359-3452
    Toll Free (800) 983-2435
    TTY (850) 410-5708
    Florida Relay System Dial 711 (Florida Only)
    FAX (850) 410-5752
    [cid:image001.jpg@01CE4CB6.73A42860] [cid:image002.jpg@01CE4CB6.73A42860]
    Don't forget to donate a $1 or more to the Transportation Disadvantaged Trust Fund next time you renew your motor vehicle tag!
    Ayude a alguien conseguir transporte! No olvíde donar $1 para el
    fondo de Transporte del Desventajado (Transportation Disadvantaged
    Trust Fund) la prómixa vez que usted renueve su placa del vehículo.
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    JotForm Support

    Answered by Welvin on May 09, 2013 at 02:05 PM

    Hi Natasha,

    Here is an excerpt from our FAQ Page:


    Do you support Secure Forms?    

    Yes, you can now have your forms and form submissions transmitted securely with a 256 bit High-grade encryption. You can also log into JotForm site securely and download your submission reports over a secure connection. https://www.jotform.com

    -You can also setup Secure Forms by following this guide: Setting Up a Secure or SSL Form.



    Is my form submission data safe?    

    Yes, your data belongs to you. We do not share or sell any user data. We also do not access your data for any non-administrative purposes.

    -Check our Privacy Page: http://www.jotform.com/privacy/



    Do you have spam protection?    

    Yes, JotForm now has spam protection. Each new form now has seamless spam checks. JotForm can check if the form is submitted by a real browser. We also now support CAPTCHA verification on the forms.



    Do you need more information? Please let us know.




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    Answered by pt952ns on May 16, 2013 at 02:24 PM
    Can you set up an account/licensure from an existing username so that the form created under the trial period is not lost. If not, is there anyway to transfer it to the account established.
  • Profile Image

    Answered by sidharth_kch on May 16, 2013 at 02:30 PM


    Yes, transfer of forms from one account to another account is possible.

    Please send us a message which form from your account needs to be transferred to which account, and we will do that for you.