Why I see HTML code in my email messages?

  • jameshailes
    Asked on February 7, 2020 at 3:47 AM

    Hi

    When Jotform sends me the message a customer has filled in on my Jotform I get lots of html <br> codes (see below).

    Is there any way I can change this so it doesn't send all the code with the message?


    Thanks 




    Message: Are you available 4th April <br />

    London <br />

    Thanks  <br />


  • Kiran Support Team Lead
    Replied on February 7, 2020 at 6:45 AM

    As I check your JotForm 41404982049961, I see that the email notification is set in the text format. 

    158107580907022020 170251 Screenshot 10

    If you are referring to this form, you may try deleting the existing notification and add a new notification so that it should be sending normally. If you are referring to a different form, please provide us with the form ID/URL so that we can check and assist you further.

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 

  • jameshailes
    Replied on February 7, 2020 at 4:37 PM

    Thanks, I done that and that's all fixed. Thanks for your help.