Why I see HTML code in my email messages?

  • Profile Image
    jameshailes
    Asked on February 07, 2020 at 03:47 AM

    Hi

    When Jotform sends me the message a customer has filled in on my Jotform I get lots of html <br> codes (see below).

    Is there any way I can change this so it doesn't send all the code with the message?


    Thanks 




    Message: Are you available 4th April <br />

    London <br />

    Thanks  <br />


  • Profile Image
    Kiran
    Answered on February 07, 2020 at 06:45 AM

    As I check your Jotform 41404982049961, I see that the email notification is set in the text format. 

    158107580907022020_170251.png

    If you are referring to this form, you may try deleting the existing notification and add a new notification so that it should be sending normally. If you are referring to a different form, please provide us with the form ID/URL so that we can check and assist you further.

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 

  • Profile Image
    jameshailes
    Answered on February 07, 2020 at 04:37 PM

    Thanks, I done that and that's all fixed. Thanks for your help.