Why I see HTML code in my email messages?

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    Asked on February 07, 2020 at 03:47 AM


    When Jotform sends me the message a customer has filled in on my Jotform I get lots of html <br> codes (see below).

    Is there any way I can change this so it doesn't send all the code with the message?


    Message: Are you available 4th April <br />

    London <br />

    Thanks  <br />

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    Answered on February 07, 2020 at 06:45 AM

    As I check your Jotform 41404982049961, I see that the email notification is set in the text format. 


    If you are referring to this form, you may try deleting the existing notification and add a new notification so that it should be sending normally. If you are referring to a different form, please provide us with the form ID/URL so that we can check and assist you further.

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 

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    Answered on February 07, 2020 at 04:37 PM

    Thanks, I done that and that's all fixed. Thanks for your help.