What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does the free version depend on the number of surveys or the number of submits??

    Asked by lamice on May 09, 2013 at 01:59 PM
  • Profile Image

    Answered by sidharth_kch on May 09, 2013 at 02:09 PM

    @lamice

    It depends on number of submissions. You can have any number of forms in your account but free accounts can only receive 100 non secure / 10 Secure / 10 payment submissions. If any of this limit is reached, your forms will be disabled.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

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    Answered by lamice on May 10, 2013 at 05:51 AM

    @Sidhath

    Thank you for you quick response, In fact, my account has been disabled, I guess that it was due to asking for user name of password. However, I was just testing the tool features. I don't need them. I think that it should be re-enabled now.

    Thank you again for the quality of your support.

    Lamice,

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    Answered by sidharth_kch on May 10, 2013 at 05:58 AM

    @lamice

    I deeply apologize for this inconvenience. Your account was auto suspended by our anti-phishing system.

    Your form "[Imported Form] Predictix.com" is suspected to be used for phishing as it asking for user's email id and password. FYI, JotForm forms cannot be used for authentication and is against our Terms of Use.

    For now your account will remain suspended. If you want it to be reactivated, this form needs to be deleted. Please let us know, we will delete this form and re-activate your account.

    Thanks,

    Sidharth