Paypal Standard not showing the correct amount from the form

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    elliott.steinberg
    Asked on February 07, 2020 at 01:35 PM

    Hi


    I thought you should know that my form (Laugh Yourself Silly) has been working until someone I know tried it with a Huawei phone.

    I set up the product section with a default quantity of 1 on every product. He selected a product, left the quantity at 1, and saw the correct total at the bottom. When he went to pay (over to Paypal) somehow the checkbox of the product didn't register, and Paypal wanted to charge him for 1 of EACH of the products.


    I've since changed default quantity to 0 to avoid this problem.

  • Profile Image
    KrisLei
    Answered on February 07, 2020 at 02:51 PM

    Hi,

    I checked your form and I can see that you have changed the default quantity to zero. I have also cloned your form and ran a test submission with the default quantity to one and I was unable to replicate the issue on my end. 

    Is your form embedded on a website, if so kindly provide us the link where your form is located? If not, it could be a glitch with Paypal integration that for some reason it didn't register the correct selection from the form. Clearing the forms' cache can sometimes fix these bugs or could serve as maintenance especially if it's been used for a long time. 

    Let us know if the issue happened again to other users.