Reset Password email not delivered

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    Asked on February 07, 2020 at 05:48 PM

    Hi there,

    I changed my password the other day - and promptly forgot it!  Now when I try to reset the password, the link isn't coming through.  

    Please help :) 


  • Profile Image
    Answered on February 07, 2020 at 06:14 PM

    Hi Kim,

    After checking your email (i***@t***o*****tst***, it doesn't seem to be connected to any active account.

    This is the reason why you aren't receiving the password reset instructions.

    Maybe you used a different email. You can also send us your username so we can check it out.

    Thank you.

  • Profile Image
    Answered on February 07, 2020 at 07:50 PM

    Hmmmm funny. Our log in is i***@t***o*****tst*** and I think it always has been??
    I’ll try my alternate email – k**@t***o*****st***
    Can you see the one we login with?

  • Profile Image
    Answered on February 07, 2020 at 08:42 PM

    The email address the account you are using in your last reply is associated with is k**@t***o*****tst***

    The password reset instructions for your account will be sent to that email address when you request one.