JotForm allows people to get through the PayPal process without paying,

  • Brooks Agnew
    Asked on February 7, 2020 at 7:22 PM

    JotForm allows people to get through the PayPal process without paying, and still issues a ticket link. This happens about 20% of the time.

  • Kevin Support Team Lead
    Replied on February 7, 2020 at 8:09 PM

    I have reviewed your account and it seems you have two forms, both have payment fields, but only one of them is required, in order to prevent submissions without payments, you need to set the payment field as required. 

    You can edit the form on the form builder, click on the payment field and the settings button, then set the required field to yes:

    15811241472020 02 07 19h08 09 Screenshot 10

    I hope this helps.